Hello, I’m Uchenna,
I bring clarity to complex topics through expert storytelling and a curiosity for data.
Summary
Strategic Communications
I use storytelling and data-driven insights to develop communication strategies that help businesses navigate change, enhance engagement, and manage crises.
Customer Experience
I help create seamless interactions by analyzing customer journeys, identifying pain points, and implementing solutions that empower employees to deliver exceptional experiences.
Data Storytelling
I bring clarity to complex topics through expert writing and an analytical approach. I use Tableau to create data visualizations that help organizations communicate performance to both technical and non-technical audiences.
Entrepreneurship
I leverage my creativity and professional experience to launch ideas and solutions, while guiding fellow entrepreneurs through their journey from concept to execution by sharing valuable lessons learned.
Work Experience
I’m a strategic communications leader passionate about employee safety. My experience driving initiatives in the transportation, logistics, and manufacturing sectors has provided me with a deep understanding of the impact decisions made at the highest organizational levels have on the morale of employees in customer-facing roles.
Outpeel (2020-Present)
Lead Communications Consultant
Delivering comprehensive communications solutions for clients to drive measurable improvements in customer and employee engagement.
Sr. Internal Communications Manager
Led the development and execution of a global internal communications strategy that enhanced employee-executive engagement, supported change management initiatives, and promoted cybersecurity awareness for a global logistics provider.
Operations Communications Manager
Supported the internal/external messaging of a high growth startup preparing for IPO, and guided senior leaders through key transitions, including M&A, workforce reductions, and organizational change.
Delta Air Lines (2013-2020)
Alliances Product Manager
Developed and executed a strategy to ensure seamless travel for passengers flying between Delta and its partner. airlines.
International Programs Manager
Enhanced international operations by implementing data-driven solutions that improved the customer experience at airports worldwide.
Customer Experience Analyst
Utilized KPIs and compliance data to drive policy changes, implement recommended technology enhancements, and update procedures.
Employee Communications Specialist
Managed multi-channel divisional communications for a workforce of over 30,000, supporting safety campaigns, employee engagement initiatives, and the sharing of best practices.
Related Work
Here are a few of the ways I’ve put my skills, interests, and entrepreneurial mindset to work.
Product
Experienced in the patent process through development of a patent pending children’s safety product.
SEO
Professional article writing, keyword research, and analysis through Google and SEMrush.
Web & UX/UI
Built Next.js websites, and used tools like, Figma and AdobeXD to wireframe Freqnt and other apps.
Contact Me
Let’s discuss in detail how I can help your organization. No spam, please.
Phone:
5o5-453-37six8
Email:
info@uchenna.co